Requesting a Return or Exchange
Contact Cozeline Home within the applicable request window and include your order number, the item involved, the reason for the request, and photos where relevant.
Item Condition
Eligible items should be unused, unwashed, undamaged, and returned with original packaging and included materials unless the issue is a confirmed defect or delivery damage.
Approval Required
Do not send an item back before receiving return instructions. Unauthorized returns can delay processing.
Exchanges
Exchange availability depends on current inventory. When a direct exchange is not available, customer care may provide return and reorder instructions.