Shopping & Products
Do pillow covers include an insert?
Unless the product page clearly states otherwise, Cozeline pillow-cover listings are for the decorative cover only.
How do I choose square or lumbar?
Square covers create the main visual layer, while lumbar covers add shape contrast and work well in front of larger cushions.
Are the designs printed?
Our featured pillow covers use dimensional embroidery. Check each product description for its exact construction.
Do colors look exactly the same on every screen?
Screen settings, room lighting, and viewing conditions can affect perceived color. Product and lifestyle images are provided to show the design in multiple contexts.
Orders & Delivery
When will my order ship?
Processing and estimated delivery timing are shown through checkout and order communications.
How do I track an order?
Use the order-status link in your email or sign in to your customer account.
Can I change my address?
Contact customer care immediately. Changes cannot be guaranteed after fulfillment starts.
Returns, Care & Warranty
What is the return window?
Eligible requests should generally be submitted within 30 days after delivery. Review the full policy for conditions and exclusions.
How should embroidered covers be washed?
Follow the care label, close the zipper, use gentle handling, avoid bleach, and avoid high heat.
What does the 2-year warranty cover?
The limited warranty applies to confirmed manufacturing defects on eligible products. Normal wear, accidents, misuse, and improper care are not manufacturing defects.