Shipping Policy
Customer Care

Shipping Policy

Clear information and practical support for shopping, delivery, care, returns, and orders.

Shipping Regions

Available destinations and shipping services are shown during checkout. Orders can only be completed where an eligible delivery method is available.

Processing Time

Processing begins after payment is confirmed. Estimated handling and delivery timing may vary by item, destination, carrier, and peak-season demand.

Tracking

Tracking information is normally provided after dispatch. Carrier scans can take time to update after a label is created.

Address Accuracy

Please review the delivery address before placing the order. Contact customer care promptly when a correction is needed, although changes cannot be guaranteed after fulfillment begins.

Delays or Delivery Issues

Contact us with the order number and tracking details when a shipment appears delayed, damaged, or incorrectly delivered.